Returns & Exchanges

We want you to be completely satisfied with your Orient timepiece, which is why we offer a 30-day return window for all watches in their original, unworn condition. If your purchase does not meet your expectations, our streamlined return process ensures a hassle-free exchange or full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the item you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the watch in its original presentation box with all manuals, tags, and protective plastics intact to ensure a full refund.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your shipping carton, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our master watchmakers verify the condition of the return, we will process your refund to the original payment method within 5-7 business days.